Privacy policy.

Kovalabs (Floww Group Ltd) is the data controller for personal data collected on this site. We take privacy seriously and only collect what we need to fulfil orders and improve the service.

What we collect

• Name, email, billing and shipping address
• Order history
• Anonymised analytics about how you use the site

We do not store payment card details — those are handled by our PCI-compliant payment provider.

How we use it

• To process and ship your orders
• To send transactional emails (order confirmations, tracking)
• To send marketing emails — only if you opt in

Your rights

Under UK GDPR you have the right to access, correct, or delete your data. Email hello@kovalabs.co.uk and we'll handle it within 30 days.