Terms of sale & use.

These terms govern your use of kovalabs.co.uk and any purchase made from us. By placing an order you agree to these terms.

Kovalabs is a trading name of Floww Group Ltd, registered in England & Wales, company number 15986643, registered office 66 Paul Street, London, EC2A 4NE. You can contact us at hello@kovalabs.co.uk.

1. Research-only sale

All products are sold strictly for laboratory research purposes. See our full research disclaimer for the conditions you accept on purchase.

2. Eligibility

You must be at least 18 years old and resident in the UK to place an order.

3. Ordering and how the contract is formed

You place an order by adding products to your basket, entering your contact and delivery details, choosing a delivery option, and confirming payment on the Review step. You can check and change your basket, details, and delivery choice at any point before you press Pay. Use the back links or edit your basket to correct any mistakes.

When you press Pay you are making an offer to buy the products and you authorise payment, which is taken at that point. Our contract with you is formed when we send you our order confirmation email. If we cannot accept your order, for example because an item is out of stock, a price has been listed in error, or you do not meet our eligibility requirements, we will tell you and refund your payment in full without delay.

The contract is concluded in English only. We keep a record of your order, and you can view it at any time through the link in your confirmation email. We recommend you save or print these terms and your confirmation email for your records.

4. Pricing & payment

Prices are shown in GBP and are the total price payable for the products. We are not currently registered for VAT, so no VAT is added at checkout. Delivery is charged separately; the cost is shown at checkout and on our Shipping & Payment page. Payment is taken when you place your order.

5. Delivery

See Shipping & Payment for delivery times and costs. Risk passes to you on delivery.

6. Cancellation & returns

As a consumer buying at a distance, you have the right under the Consumer Contracts Regulations 2013 to cancel your order for any reason within 14 days of the day you receive it. Once a vial's seal is broken it cannot be returned, for health protection and hygiene reasons, and the cancellation right is lost for that vial only. Items that remain sealed and unused can still be returned within the cancellation period.

We are under a legal duty to supply products that conform to our contract with you. Under the Consumer Rights Act 2015, the products we send you must match their description, be of satisfactory quality, and be fit for purpose. If a product arrives damaged, incorrect, or defective, we will replace it or refund you in full, and we cover the return postage. Your statutory rights are unaffected, including 30 days from delivery to reject a faulty product for a full refund.

See our returns and refunds policy for how to cancel (including a model cancellation form), timelines, and how to report an issue.

7. Complaints

If something has gone wrong, email hello@kovalabs.co.uk with your order number, or write to Floww Group Ltd, 66 Paul Street, London, EC2A 4NE. We aim to acknowledge complaints within one working day and to resolve them within 14 days.

If we cannot resolve your complaint, our final response will tell you about any alternative dispute resolution (ADR) arrangement that is available. We are not legally required to use ADR for sales of goods and we are not currently a member of an ADR scheme. Whatever the outcome, you remain free to bring a claim in court, and nothing in these terms affects that right.

8. Liability

To the fullest extent permitted by law, our liability is limited to the value of the relevant order. Nothing in these terms limits liability for fraud, death, or personal injury caused by negligence, or affects your statutory rights as a consumer.

9. Governing law

These terms are governed by the laws of England & Wales. You can bring proceedings in the English courts. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.